AIEZA HOME CLEANING SERVICES – PRIVACY POLICY
Effective Date: [__________]
1. INTRODUCTION & ACCEPTANCE
1.1 This Privacy Policy (“Policy”) outlines the practices of AIEZA HOME CLEANING SERVICES, operating under the domain [insert email] (“Website”, “Platform”, “We”, “Our”, or “Us”), in relation to the collection, storage, usage, processing, disclosure, and protection of personal data of users (“You”, “Your”, “User”, or “Customer”) who access or use our services through the Website, mobile applications, social media channels, or any other medium under our control.
1.2 This Policy applies to all users who engage with our cleaning, janitorial, residential, commercial, or allied services offered by AIEZA HOME CLEANING SERVICES within the territory of India, including but not limited to Chennai and the entire State of Tamil Nadu.
1.3 By using or accessing our Platform, submitting any personal data, or availing any services offered by AIEZA HOME CLEANING SERVICES (“Services”), You expressly consent to the collection, use, processing, storage, transfer, and disclosure of Your personal data in accordance with this Policy and applicable laws including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and rules framed thereunder.
1.4 If You do not agree with any of the terms outlined in this Policy, you are advised not to access or use our Platform or Services. Continued use of the Platform shall be deemed as Your acceptance of the Policy.
1.5 This Policy must be read in conjunction with our Terms and Conditions, available on the Website. Capitalized terms not defined herein shall carry the meaning assigned to them in the Terms and Conditions.
2. PURPOSE AND OBJECTIVE
2.1 AIEZA HOME CLEANING SERVICES is committed to upholding the highest standards of privacy, transparency, and lawful data processing practices. The purpose of this Policy is to:
2.2 This Policy serves as a notice to all Users regarding the types of personal data collected, the purpose of its use, and the procedures followed to secure and manage such data responsibly.
3. SCOPE OF APPLICATION
3.1 This Policy applies to:
3.2 This Policy does not apply to:
4. LEGAL BASIS FOR PROCESSING PERSONAL DATA
4.1 AIEZA HOME CLEANING SERVICES processes personal data under one or more of the following lawful bases:
4.2 By continuing to use the Platform, you acknowledge that You have given free, informed, specific, and unequivocal consent for the processing of Your personal data as per this Policy.
5. TYPES OF PERSONAL DATA COLLECTED
AIEZA HOME CLEANING SERVICES may collect and process the following categories of personal and sensitive personal data:
(a) Identity and Contact Information:
(b) Account and Profile Data:
(c) Transaction and Payment Data:
(d) Technical and Usage Data:
(e) Marketing and Communication Data:
(f) Location and Service Data:
6. COLLECTION METHODS
6.1 AIEZA HOME CLEANING SERVICES collects personal data through multiple lawful and transparent means, including:
(a) Direct Interactions:
When You:
(b) Automated Technologies:
When You visit or interact with the Platform, technical data and analytics are automatically collected using cookies, log files, tags, and other online identifiers.
(c) Third-Party Sources:
We may receive Your data from:
7.1 AIEZA HOME CLEANING SERVICES uses personal and sensitive personal data collected from You strictly for lawful and specific purposes, which include but are not limited to:
(a) Service Delivery:
To register You as a customer, verify Your credentials, schedule cleaning or janitorial services, allocate Service Partners, and ensure proper completion of assigned tasks.
(b) Payment Processing:
To facilitate and confirm payments made through UPI, debit/credit cards, Razorpay, wallets, or any other authorised payment method integrated on our Platform.
(c) Communication and Support:
To respond to Your inquiries, provide booking confirmations, send reminders, respond to complaints, and offer assistance through calls, emails, or SMS.
(d) Service Customisation:
To tailor recommendations and promotional content according to Your preferences, previous bookings, service frequency, and user behaviour.
(e) Internal Analysis and Improvement:
To analyse service performance, customer satisfaction, and operational efficiency to improve overall business delivery, logistics, and workforce management.
(f) Legal and Regulatory Obligations:
To comply with statutory requirements, respond to lawful requests from authorities, prevent fraud, and protect against misuse or unauthorised access.
7.2 The data collected is used only to the extent necessary for fulfilling the purpose for which it was collected and in accordance with lawful processing principles.
7.3 AIEZA HOME CLEANING SERVICES does not sell, rent, or lease Your personal information to third parties under any circumstances.
8.1 AIEZA HOME CLEANING SERVICES may share limited personal data with authorised third parties strictly for the purposes mentioned in this Policy. These include but are not limited to:
(a) Service Partners:
Individuals or entities contracted to perform cleaning or maintenance work, who may receive Your contact and address details solely to perform the service requested.
(b) Payment Processors:
Third-party payment gateways (e.g., Razorpay) or financial institutions that assist in processing transactions securely.
(c) IT and Cloud Service Providers:
Vendors providing web hosting, storage, analytics, communication, or IT infrastructure support, subject to confidentiality agreements.
(d) Legal and Regulatory Authorities:
Government bodies, law enforcement agencies, or judicial authorities, when disclosure is required under applicable law or pursuant to a lawful request.
(e) Professional Advisors:
Auditors, consultants, and legal advisors appointed to maintain compliance and operational governance.
8.2 All third parties handling User data are bound by strict confidentiality and data protection clauses under their agreements with AIEZA HOME CLEANING SERVICES.
8.3 AIEZA HOME CLEANING SERVICES ensures that any data shared is limited to what is necessary for the intended purpose and that such data is processed in compliance with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.
8.4 In the event of any corporate restructuring, merger, acquisition, or transfer of business assets, User data may form part of the transferred assets, subject to the continuation of this Privacy Policy or an equivalent successor policy.
9.1 The Platform uses cookies and similar technologies to enhance User experience and track usage patterns. Cookies are small data files stored on Your device to identify Your browser and store preferences.
9.2 AIEZA HOME CLEANING SERVICES uses the following categories of cookies:
(a) Essential Cookies:
Required for the basic functioning of the Platform, such as enabling login, navigation, and secure service booking.
(b) Performance Cookies:
Used to analyse how Users interact with the Platform, helping us identify popular features and optimise website performance.
(c) Functional Cookies:
Help remember User preferences and settings to provide a customised browsing experience.
(d) Advertising and Analytics Cookies:
Used by AIEZA and authorised third-party partners (e.g., Google Analytics, Meta Pixel) to display relevant advertisements and measure marketing campaign effectiveness.
9.3 You may choose to disable cookies through Your browser settings; however, certain parts of the Platform may become inaccessible or may not function properly as a result.
9.4 By continuing to use our Platform, you consent to our use of cookies in accordance with this Policy.
10.1 AIEZA HOME CLEANING SERVICES retains Your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required under applicable law.
10.2 The retention period may vary depending on:
· The type of data collected;
· The purpose for which it is used; and
· Legal, regulatory, or operational requirements.
